Universal Banker - Georgetown

Job Title: Universal Banker
Location: Georgetown, TX
Department: Retail Banking
Reports To: Branch Manager
Position Summary:
The Universal Banker is the first point of contact for our community bank customers and plays a key role in delivering exceptional service. This is a dynamic role that combines tellers and new account representative responsibilities, ensuring a seamless and positive banking experience. The ideal candidate is detail-oriented, trustworthy, and committed to supporting our community-focused banking mission.

Key Responsibilities:

• Greeting and assist customers promptly and courteously in person and over the phone. Directing calls to the appropriate department or personnel when necessary.
• Process routine banking transactions, including deposits, withdrawals, transfers, loan payments, and check cashing.
• Accurately balance cash drawers, reconcile transactions, and follow established security and compliance procedures.
• Handle electronic banking transactions such as ACH origination, domestic and international wires.
• Support branch operations by assisting with opening/closing duties, night drop, ATM balancing, and vault management as assigned.
• Open, close, maintain, and manage new accounts (checking, savings, CDs, loans, etc.) while ensuring compliance with bank policies and regulations.
• Ensure all customer information is accurately entered and maintained in bank systems.
• Assist customers with debit card increases, check ordering, telephone banking, online and mobile banking.
• Identify customer needs and refer them to appropriate bank products or specialists.
• Maintain compliance with bank policies, procedures, and regulatory requirements.
• Assist with administrative tasks related to account maintenance and customer inquiries.
• Uphold the bank’s commitment to developing and maintaining strong relationships with clients by providing exceptional customer service and fostering long-term relationships with clients to promote loyalty and retention.
• Adhere to security procedures to safeguard bank assets and protect customer information and assets.
• Provide guidance and support to customers, resolving issues promptly and professionally.
• Explain banking products, services, fees, and policies to customers.
• Resolve customer inquiries and concerns efficiently and courteously.
• Completing and passing all required regulatory compliance training as assigned.
• Occasional travel to nearby locations for training purposes.
• Perform other duties as assigned.

• High school diploma or equivalent required; associate degree or higher preferred.
• Previous banking or cash-handling experience strongly preferred.
• Current/Valid Drivers License with clean driving history.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office and banking software systems.
• Ability to handle confidential information with integrity.
• Knowledge of banking regulations and compliance standards is a plus.

• Ability to sit or stand for extended periods.
• Must be able to lift up to 25 lbs. (coin bags, cash boxes).
• Professional appearance and demeanor required.

• Health Insurance
• Dental and Vision Insurance
• Paid Time Off
• Profit Sharing